At Flower Delivery Blackwall, we pride ourselves on providing beautiful, fresh flowers to every customer in Blackwall and the surrounding areas. Whether you’re sending flowers to a household or a business nearby, we guarantee every bouquet meets the highest standards of freshness upon arrival. Our promise is simple: if you’re not satisfied with the condition of your floral arrangement, we will do all we can to put things right.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or wilted, please let us know as soon as possible—ideally within 24 hours of delivery. To help us resolve your issue quickly, we may ask you to provide clear photographs showing the damage or faults. This helps us assess the situation and provide the best possible solution for you.
We’re committed to delivering only the freshest blooms. All our floral arrangements are guaranteed to remain fresh for a minimum of 5 days from the date of delivery, provided that the care instructions supplied are followed. Should you notice that your flowers have deteriorated significantly within this freshness window, please let us know. We take client feedback seriously and want you to enjoy your flowers for as long as possible.
If your flowers have arrived in poor condition, or are not as described, you’re entitled to request a replacement or a full refund. In most cases, we offer a swift replacement bouquet, hand-delivered to your address at no extra cost. If you prefer, a full refund can be arranged. Our team will review all requests individually to ensure a fair and speedy resolution.
When submitting a refund or replacement request, please contact us promptly and provide your proof of purchase and relevant details. Requests made outside the 5-day freshness window, or not accompanied by suitable information, may not be eligible for full compensation.
Your feedback matters to us. If you have a complaint about a product or service from Flower Delivery Blackwall, we encourage you to contact us directly. Our dedicated customer care team is trained to listen and resolve your concerns efficiently. We aim to acknowledge all complaints within 2 working days and provide a resolution within 5 working days, depending on the complexity of the issue.
If, for any reason, you feel that your complaint hasn’t been handled to your satisfaction, please let us know. We always review unresolved issues at a senior level and strive for a fair outcome.
Flower Delivery Blackwall has been serving households and businesses in and around Blackwall for years, growing our reputation through consistent quality and attentive service. We value your trust and are fully committed to upholding our fresh flowers guarantee. Thank you for choosing your local Blackwall florist—your satisfaction is what drives us every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
