These Terms & Conditions govern the use of our online flower delivery service (“Flower Delivery Blackwall”, “we”, “us”, or “our”) available to customers residing in Blackwall and the surrounding areas. By placing an order on our website, you accept these terms in full. Please read them carefully before making a purchase. If you do not accept these terms, you should not use our website or services. We reserve the right to modify these Terms & Conditions at any time. Continued use of the service will constitute your acceptance of any updated terms.
We offer an online flower ordering system for customers in Blackwall and nearby locations. To place an order, customers must select the desired product from our website, specify delivery details, and proceed to checkout. You will need to provide accurate and complete details of the recipient, delivery address, preferred delivery date, and any specific instructions. After selecting your floral arrangements or gifts, you will confirm your order and proceed to payment.
Upon successful placement and payment of your order, you will receive an online confirmation and unique order number. This confirmation does not indicate acceptance of your order, but acknowledges that we have received it. We reserve the right to accept or decline orders at our sole discretion, and we will notify you if we are unable to fulfil your order for any reason (for example, out-of-stock blooms or delivery restrictions).
All orders are subject to availability and confirmation of the order price. In rare cases, substitution of flowers or items may be required due to seasonal variations or supply limitations. If so, we pledge to substitute with products of equal or greater value and preserve the intended style and colour scheme of your arrangement.
It is your responsibility to provide accurate delivery information. We are not liable for late or failed deliveries resulting from incorrect or incomplete delivery information.
All payments for orders placed with Flower Delivery Blackwall must be made in full at the time of ordering online. We accept major credit and debit cards, as well as other payment methods specified at checkout. Prices displayed on the website are inclusive of VAT where applicable and exclusive of delivery charges, which will be added at checkout and displayed before your order is finalised.
We take reasonable care to ensure that our site is secure and that your payment details are protected. All financial transactions are processed using secure third-party payment processors. Your payment details are never passed on to or stored by Flower Delivery Blackwall. We reserve the right to cancel or refuse any order if payment is not received in full or if payment is suspected to be fraudulent.
Occasionally, despite our best efforts, a product may be listed at an incorrect price. If an error in pricing is discovered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or to cancel it. If we are unable to contact you, the order will be treated as cancelled and any payment will be refunded promptly in line with our refund policy.
We provide flower delivery services in Blackwall and the surrounding areas. You will be prompted to select your desired delivery date and timeslot during checkout. While we make every effort to accommodate preferred delivery windows, delivery times are estimates and not guaranteed. Deliveries are typically made between 8:00 am and 8:00 pm. Delivery is subject to successful payment authorisation and completion of order verification checks.
If the recipient is unavailable at the specified delivery address, we may leave the flowers with a neighbour or in a safe place, provided these options are permitted by the sender, or attempt redelivery. If redelivery is required, additional charges may apply. We aim to deliver your flowers in pristine condition, but if you have any concerns about the quality or freshness of your arrangement upon arrival, please contact us as soon as possible with your order details and a description of the issue.
The customer is responsible for ensuring the recipient is available to receive deliveries, and for providing any necessary access instructions. We are not liable for failed deliveries where access cannot be gained or if we are given incomplete delivery details.
Should you wish to cancel or modify an order, please do so as early as possible. Orders can be cancelled or changed within one hour of confirmation without penalty, provided they have not already been dispatched or prepared. After this period, cancellation or modification is at our discretion and may not be possible due to the perishable nature of our products.
If your request is received within the permissible timeframe, we will refund the order in full via your original payment method. Custom or personalised orders, such as bespoke arrangements, may not be eligible for modification or cancellation once preparation has commenced.
To exercise your right to cancel, please provide your order number and relevant contact details. Refunds may take several business days to appear, dependant on your bank or card issuer's policy.
If, due to unforeseen circumstances outside our control (for example, supply chain disruption or adverse weather), we are unable to fulfil your order on the specified delivery date, we will inform you as soon as possible and offer the option of rearranging delivery or a full refund.
As our floral arrangements consist of fresh, perishable goods, we typically do not accept returns. However, we want you to be delighted with your purchase. If, in the unlikely event, your flowers arrive damaged or do not match your order description, please notify us within 24 hours of delivery, providing photos for verification where possible. We will review your complaint promptly and, if upheld, may offer one of the following remedies at our discretion: replacement of product, partial/full refund, or store credit.
We reserve the right to reject complaints that are made more than 24 hours after delivery, or if the flowers have not been properly cared for in accordance with care instructions provided. Our decision regarding complaints and remedies is final.
Occasionally, it may be necessary to substitute certain flowers or gift items due to seasonal availability, supply issues, or other factors. When doing so, we will use items of equal or greater value, and match the style and colour scheme of your order as closely as possible. Substitution will not materially affect the value or quality of your order. If the substitution is significant, we will make reasonable efforts to contact you for approval prior to dispatch.
By using our website and placing orders, you confirm and warrant that all information supplied is true, accurate, current, and complete. You agree to use the website and services for lawful purposes only. You shall not use content or images from our website for commercial purposes without our written permission.
You agree to notify us immediately of any unauthorised use of your account or other breach of security. We are not liable for loss or damage arising from your failure to comply with these obligations.
To the fullest extent permitted by law, Flower Delivery Blackwall shall not be liable for any indirect, special, incidental, consequential, or exemplary damages, including but not limited to loss of profits, data, business, or goodwill, resulting from the use or the inability to use our services or website, even if we have been advised of the possibility of such damages.
Our total liability in respect of any losses arising in connection with our services or these Terms & Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the relevant order. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
We shall not be liable for delays or failure to perform our obligations if such delay or failure is due to circumstances outside our reasonable control, including but not limited to adverse weather conditions, natural disasters, strikes, transport failures, or other unforeseen events.
All intellectual property, including but not limited to images, illustrations, texts, and design on our website and our products, belongs to Flower Delivery Blackwall and its licensors. Copying, distributing, or reproducing any part of our website or products without express written permission is strictly prohibited.
Your privacy is important to us. Personal details provided by you are used strictly in accordance with applicable data protection laws and our privacy policy. We will never sell, rent, or disclose your information to third parties except for the purpose of processing your order or where legally required. Please see our privacy policy for further information about how we protect your information.
These Terms & Conditions, together with all matters arising from your use of our service and website, shall be governed and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms or their formation.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remainder. The validity and enforceability of the remaining provisions will not be affected.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Blackwall in respect of your use of the website and services, superseding all prior agreements and understandings.
If you have any questions about these Terms & Conditions or require clarification about a specific order, please contact our customer service team using the methods indicated on our website. We are here to assist customers across Blackwall and nearby areas, striving to provide a seamless and reliable flower delivery experience.
Effective Date: 1 January 2024. Last updated: June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackwall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackwall.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
